Naperville Il
Advantage Auto Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks! If you are looking for an opportunity with excellent career growth, then join our team and help us grow to the next level!
This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail.
Follow Scripts and guidelines on all inbound and outbound calls
Ensure that all calls presented are answered promptly and professionally
Develop proficiency with all features of the BDC CRM software by verifying all information entered into BDC software is consistent and accurate
Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
Ensure that all outbound calls such as (not limited to) No Show, Confirmations, Marketing follow up and Task list calls are made in a timely and effective manner
Ensure that the appointments are set consistent with policy/evenly distributed and set for the appropriate date and times
Perform other duties as assigned
Maintain a professional code of conduct at all times
Dealership experience is a plus, but strong customer service experience is our top priority
Must be flexible for nights and weekends, including mandatory Saturdays
Positive and hardworking personality
Excellent follow-up skills and attention to detail
Strong computer and CRM skills
Ability to work in a team setting
Advantage Auto Group is committed to creating an amazing work environment for our employees because we know our team is our greatest asset! Over the years, our employees have helped us earn numerous awards and exclusive industry benchmarks. Located in Naperville, IL, we are dedicated to providing excellent career growth opportunities and a supportive team environment.
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